Operator

Job Details: Job Location: ESC Central

• Birmingham, AL, Salary Range: $15.00 - $15.00Hourly, Help Protect Lives, Homes & Businesses — 24/7 Operations Birmingham, AL | 12-Hour Shifts (Days or Nights) $15.00/hour + Benefits | Full-Time, In-Person Why This Job Is Different This isn’t a call center job — it’s a mission-critical role. Our Alarm Operators are the first line of response when something goes wrong. You’ll help protect people, property, and peace of mind by monitoring emergency alarm signals and coordinating rapid response with Police, Fire, and EMS. If you’re calm under pressure, detail-oriented, and want work that actually matters, keep reading. What You’ll Do Monitor and respond to fire, burglary, medical, and supervisory alarms Follow clear procedures to dispatch Police, Fire, or EMS Communicate confidently with customers during urgent situations Handle incoming and outbound calls with accuracy and professionalism Support after-hours answering service and message routing Document actions clearly and precisely Who Thrives in This Role You stay cool when things get busy You like structure, procedures, and doing things the right way You’re dependable and show up when others don’t (24/7 operations matter) You want stability — not sales quotas or upselling You’re open to learning specialized systems and skills Backgrounds that do well here: dispatch, healthcare, security, hospitality, call centers, corrections, military, night-shift workers, or anyone who prefers longer shifts and more days off. Schedule & Pay 12-hour shifts: 8am–8pm or 8pm–8am Includes nights, weekends, and holidays (shared rotation) $15.00/hour Overtime available as needed Requirements 18+ with High School Diploma or GED Valid ID (driver’s license or state ID) Ability to pass a background check (licensing requirement) Basic computer and typing skills Able to work 12-hour shifts, including nights/weekends Benefits ✔ Health, Dental & Vision Insurance ✔ 401(k) with Company Match ✔ Paid Time Off ✔ Stable, year-round employment ✔ On-the-job training provided Ready to Apply? If you’re looking for a job with purpose, structure, and stability, we want to hear from you. Qualifications: