Call Center Agent

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.

Key responsibilities include

Handling inbound customer calls and inquiries in a professional manner Logging and updating customer cases accurately in the CRM system Resolving billing and account issues, as well as addressing customer complaints Providing detailed product and service information, including troubleshooting support Supporting customers through chat, email, and social media channels Requirements High school diploma or equivalent 1+ year of experience in a call center or customer support environment Experience handling inbound customer support via phone, chat, and email Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications) Experience working to KPIs or targets in a customer support or call center setting Benefits If your resume meets the requirements of the job position, we will contact you by phone to schedule a meeting.

*We handle every application with responsibility and absolute confidentiality. **In line with the EU Pay Transparency Directive (EU) 2023/970, the salary range applicable to this position will be communicated to candidates by our consulting team during the initial telephone contact, before the interview process begins.