Warehouse Returns Associate

Job Summary

Responsible for processing customer returns (RMA – Return Merchandise Authorization) in a timely and accurate manner, ensuring all returned items are verified, documented, and routed appropriately within 24 hours of receipt.

Key Responsibilities

• Process incoming customer returns within 24 hours of arrival at the facility
• Inspect returned items to confirm they match the original product sold
• Verify serial numbers against manufacturer packaging and system records
• Assess product condition (new, used, or damaged)
• Accurately determine and assign disposition of returned items: o New items → return to inventory/stock o Used items → send to testing/inspection team o Damaged items → route to RTV (Return to Vendor) bin
• Maintain accuracy and attention to detail in all return documentation and system updates
• Follow company procedures for handling and tracking returned merchandise Requirements:
• Ability to lift and move items weighing 50+ lbs
• Strong attention to detail and organizational skills
• Ability to accurately identify product condition and discrepancies
• Basic understanding of inventory or warehouse processes (preferred)
• Ability to work efficiently in a fast-paced environment