Dispatch Service Representative

About the role

The Dispatch Service Representative manages daily job dispatches and proactively fills the upcoming call board through outbound customer calls. The role matches the right technician to the right job based on skills, urgency, location, and availability while keeping customers and field teams informed.

What you'll do

Review today and the next two working days each morning; identify open appointments, scheduling gaps, and technician capacity needs. Assign jobs using technician skill ratings, job requirements, urgency, travel distance, and availability; Coordinate unusual assignments with division leadership. Monitor technician status and job progress in Service.

Titan; adjust the schedule for emergencies, cancellations, delays, and changes in job duration. Own proactive outbound calling to fill the call board. Contact customers due for maintenance, membership visits, recommended work, and previously unscheduled service. Coordinate outreach priorities with leadership and maintain a prioritized outbound contact list and complete daily calling blocks around dispatch needs.

Book outbound appointments in Service. Titan with accurate job details, classifications, and call outcomes; document attempts, customer responses, and follow-up dates. Communicate arrival updates, delays, and schedule changes to customers; keep technicians informed of assignments, access details, and special requirements.

Report remaining board openings, outbound appointments booked, and scheduling barriers to leadership. Coordinate unresolved needs with the CSR and division directors.

Qualifications

Strong scheduling judgment, organization, and the ability to prioritize changing needs while maintaining clear communication. Confident outbound phone skills, customer service experience, and the ability to explain service options and secure appointments. Dispatch, scheduling, or home service experience preferred. Service.

Titan experience and familiarity with plumbing and electrical service needs are preferred. Performance Measures Performance is evaluated against leadership-established goals for three-day call board coverage, outbound attempts, customers reached, outbound appointments booked, technician utilization, on-time arrivals, and assignment accuracy.

DPC Services delivers expert, licensed services across Middle Georgia with the integrity, accountability, and craftsmanship you expect from a family-owned business since 1989. From single-family homes to restaurants, schools, and city water mains—we handle every job with professionalism, attention to detail, and a commitment to doing the job right the first time.

More Than Service. It's the DPC Standard.