Bar Attendant

To maintain beverage costs at levels established by the restaurant and department.​ To work and complete assigned tasks with optimum efficiency with colleagues.​ Preparing and serving beverages such as drip coffee, espresso-based drinks, teas, juices, alcohol drinks and other specialty drinks.​ Prepare special drinks/ juice of the day and garnish for all required drinks.

​ Refill juice/ buffet drinks constantly.​ Answering customers’ questions and recommend for guests about menu's drink choices.​ Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups, …​ Maintaining espresso machines, grinders, coffee machines, juice machine, blenders and other equipment by cleaning, troubleshooting and scheduling repairs.

​ Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.​ Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries.​ Must be familiarized with all resort policies and procedures in reference to training, safety and security.

​ Must have full knowledge of coffee, tea, beverages and cocktails in the bar and maintain the par stocks.​ Provide counter service to all guests in accordance to established standards of quality.​ Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.

​ Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.​ Be familiarized with all beverage categories and preparations with correct usage of glassware/chinaware and presentations.​ Responsible for the inventory management.​ Ensure that all operating equipment and supplies are spotlessly clean and maintained.

​ Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.​ Participate with positive approach towards training and daily briefing.​ Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.​ Work closely and in coordination with the stewarding department in sorting, washing and arranging different types of glasses into appropriate racks.

​ Ensure the keeping of bar/ juice counters clean and organized as to standards.​ Realize the importance of team spirit to ensure that colleagues are pursuing a unified standard of service.​ Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.

​ Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.​ Must be familiar with beer and post mix reticulation process.​ Ensure that all beverage stocks are replenished prior to opening.​ Familiarized with ice machine procedures, glassware/ chinaware racking and glass washer procedures.

​ Must be knowledgeable with the snacks service to better serve guests as needed.​ Read the communication file and notice board daily.​ Take over and hand over duties properly.​ Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.​ Know how to use and communicate effectively via walkie talkie.

​ Support colleagues during the shift to ensure smooth operations.​ Demonstrate understanding of and adherence to the resort’s and department’s regulations outlined in the employee handbook and operations manual.​ Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible.

You acknowledge guests and remember drinks preferences; as well as their names and preferred seating. ​ You have extensive knowledge about activities in Inter. Continental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.​ You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.

​ Always live up to the standards set by the Inter. Continental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.​ You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.

​ Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team. ​