Hub Operations Manager

The Hub Operations Manager provides strategic oversight and program-level planning, focusing on the development of frontline supervisors and overall team performance. The Operations Manager oversees the day-to-day activities for Neovance programs, such as hubs, reimbursement hotlines, patient assistance programs, co-payment programs, and other programs.

This individual works with customer success on client requests, escalates issues when appropriate and works to ensure that program staff is knowledgeable and effective according to the program parameters. The Operations Manager is responsible for managing the performance of Supervisors.