Front Desk Agent | Norwalk Residence Inn

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Accounting/Data Entry prior experience a plus. Bilingual English/Spanish a plus.

Knowledge of local activities and attractions appropriate for clientele.