NEMT & EMS Dispatcher

We are seeking a highly organized, dependable, and effective Dispatcher to coordinate ambulance and non-emergent medical transportation. This position plays a critical role in daily operations by receiving and prioritizing calls for service, dispatching appropriate EMS crews and wheelchair van drivers, monitoring unit status and availability, and maintaining clear communication between field personnel, healthcare facilities, supervisors, and other members of the operations team.

The ideal candidate will be able to work efficiently in a fast-paced environment, manage multiple calls and assignments simultaneously, make sound operational decisions, and remain calm and professional during high-volume or time-sensitive situations. Previous experience using EMS Computer-Aided Dispatch (CAD) systems is strongly preferred.

Purpose of the Position The dispatcher will be responsible for coordinating resources for emergent ambulance calls, scheduled and unscheduled non-emergent medical transportation, and wheelchair van transportation. This includes receiving trip and call information, determining transportation requirements, dispatching appropriate EMS units or wheelchair van drivers, monitoring personnel throughout assignments, updating unit statuses, and adjusting deployment as operational needs change.

Dispatchers must maintain continuous situational awareness of available ambulances, wheelchair vans, crews and drivers, geographic coverage, call priority, scheduled pickup times, transport times, and overall system demand while ensuring accurate documentation within the EMS CAD system.

Essential Functions

Receive, enter, prioritize, and coordinate emergent, non-emergent, and wheelchair medical transportation requests. Utilize EMS Computer-Aided Dispatch (CAD) software, including Trauma. Soft or comparable EMS dispatch platforms, to create calls, assign units, update statuses, document communications, and monitor system activity.

Dispatch appropriate ambulance crews, medical transportation units, and wheelchair van drivers based on call priority, patient transportation needs, unit availability, geographic location, scheduled pickup times, and operational requirements. Coordinate wheelchair van transportation while considering vehicle availability, driver availability, patient mobility requirements, appointment times, pickup windows, and destination requirements.

Continuously monitor ambulances, wheelchair vans, EMS personnel, and wheelchair van drivers throughout the shift using CAD and GPS/fleet-tracking systems. Maintain awareness of pending calls, scheduled transports, active units, hospital destinations, appointment times, delays, and available resources. Communicate assignments, updates, changes, delays, cancellations, and other operational information to EMS crews and wheelchair van drivers using CAD, telephone, radio, or other approved communication systems.

Coordinate transportation to and from hospitals, skilled nursing facilities, rehabilitation centers, dialysis facilities, residences, physician offices, and other healthcare locations. Respond appropriately to changing call priorities, emergency requests, add-on transports, cancellations, delays, facility changes, and fluctuations in system demand.

Reassign or reposition ambulances and wheelchair vans when necessary to maintain appropriate system coverage and efficiently manage pending transportation requests. Monitor scheduled wheelchair transports to help ensure timely pickups and arrivals while adjusting assignments when delays or operational changes occur. Communicate professionally with healthcare facilities, field personnel, wheelchair van drivers, supervisors, patients or responsible parties, and other members of the operations team.

Accurately document call information, trip details, unit assignments, status changes, delays, communications, and other relevant operational information within the CAD system. Maintain confidentiality of patient and operational information in accordance with applicable policies and regulations. Assist with training and mentoring newly hired dispatch personnel as assigned.

Perform additional dispatch and operational duties as necessary to support efficient EMS and medical transportation operations.

Qualifications

Previous dispatching experience preferred; EMS, medical transportation, and or wheelchair transportation dispatch experience strongly preferred. Experience with EMS CAD systems, dispatch software, GPS/fleet-tracking systems, and multi-line telephone systems preferred. Ability to simultaneously coordinate multiple ambulance and wheelchair transportation assignments while maintaining awareness of available resources.

Ability to prioritize emergent calls while continuing to effectively manage scheduled and non-emergent transportation. Strong understanding of geographic routing, trip planning, and efficient deployment of ambulances and wheelchair vans. Strong verbal and written communication skills. Ability to remain calm, organized, and decisive during emergencies and periods of high call volume.

Excellent attention to detail and documentation skills. Ability to work effectively with EMS crews, wheelchair van drivers, healthcare facilities, supervisors, and other operational personnel. Reliable attendance and ability to work assigned shifts, weekends, holidays, and varying schedules as required. Job Type: Full-time Pay: Starting at $18 per hour depending on experience Experience Dispatching: 1 year preferred EMS/Medical Transportation Dispatch: Preferred Wheelchair Transportation Dispatch: Preferred EMS CAD/Computer-Aided Dispatch: Preferred Expected hours: 40.

0 per week Full Time Benefits: 401(k) Dental insurance Employee discounts Health insurance Health savings account Paid time off Paid training Vision insurance Schedule Options: Monday through Friday Weekends as needed Holidays On-call Candidates must have: Great customer service skills Strong work ethic and positive attitude Desire to help people Smart phone and ability to utilize applications Reliable transportation to and from work Why Join Us?

Supportive Environment: Work in a positive and supportive team environment where your contributions are valued. Growth Opportunities: Opportunities for career advancement within our growing company. Core Values: Lone Star Medical Transportation in Austin, Texas is part of the Capstone Transportation network which supports both EMS and Non-Medical Transportation operations in five states throughout the country.

We work closely with a wide network of healthcare partners, all with the shared goal of ensuring our clients receive the highest level of care and service The ideal candidate will also actively live out our Core Values in the daily performance of the job. Our core values are: CUSTOMER SECOND ACCOUNTABILITY PASSION FOR LEARNING LOVE ONE ANOTHER INTELLIGENT RISK TAKING CELEBRATION AND OWNERSHIP If you’re ready to embark on an exciting and rewarding career as a dispatcher for Lone Star Medical Transportation, we’d love to hear from you!

Please submit your resume with your application.