Product Owner – Service Request Management/Account Opening (ID 1299)

· Own the end-to-end product backlog for SRM and Account Opening modules covering:

• Digital & Assisted Account Opening (Retail, SME, Corporate)
• End-to-end Service Request Management lifecycle
• Develop and manage multi-year product roadmap aligned to business growth strategy and regulatory requirements.
• Identify innovation opportunities (automation, STP, workflow digitization, AI-based validations).
• Drive platform scalability, configurability, and future-readiness.
• Act as the single point of accountability for SRM/Account Opening functional scope and priorities. Translate business and regulatory requirements into: User stories Functional specifications Acceptance criteria Prioritize backlog items based on business value, risk, dependencies, and delivery timelines. Ensure stories are clear, testable, and implementation-ready for development teams. Continuously groom and refine the backlog with stakeholders Act as a bridge between business and technology, ensuring functional intent is correctly implemented. Lead all Scrum ceremonies and ensure Agile maturity across teams Ensure adherence to SDLC and governance processes Ensure Regulatory compliance of account opening and SRM modules Requirements 10 plus years of experience in banking / financial services Hands-on experience as a Product Owner. Must have worked in lending products or account opening or Service request management. Ability to write clear user stories, acceptance criteria, and functional documents. Strong analytical, problem-solving, and decision-making skills. Ability to create and review: o Functional Requirement Documents (FRD) o User Stories and Acceptance Criteria o Process flows and business rules Bachelor’s degree in Engineering, Technology, Finance, or related discipline (B.E. / B.Tech / B.Com / BBA / equivalent) MBA / PGDM (Finance / Operations / Systems) is a plus, but not mandatory. Strong grounding in banking, finance, and business processes.