Shift Lead - Graveyard

Program Population: The NENB 2.0 Housing program is an interim housing program that supports individuals experiencing homelessness as they work toward greater stability, independence, and improved quality of life. Participants may have a variety of individual needs and circumstances, which may include mental health or substance-use concerns.

Individuals served by the program may occasionally experience periods of emotional distress or heightened frustration that can result in verbal disagreements, raised voices, or other challenging interactions Position Purpose: Under the direction of the Site Supervisor, the shift lead is responsible for the daily operations of the JWCH NENB 2.

0 Interim Housing Program during their assigned shift. The role involves overseeing and leading staff, ensuring a safe and supportive environment for residents, and addressing any issues that arise during the shift in consultation with the site supervisor and program manager. The Shift lead will interact with staff and clients as a care team member by building rapport and fostering a sense of community.

This position ensures that residents' daily count is done and keeps accurate records. Principal Responsibilities: Performs job functions as prescribed by established policies and procedures within a defined scope of education, training, and responsibilities. Establish a positive rapport with clients and express a concern for their well-being.

Demonstrate understanding and practice harm reduction methods Demonstrate understanding of trauma-informed care Demonstrate non-violent restraint methods, if needed and only as an absolute last resort Monitor the floors by walking corridors as assigned, and rotating. Maintain a front desk sign in/out sheet for clients, as well as visitors.

Monitor the front lobby on a 24 hour/7-day basis. Search clients and/or visitor’s belongings when they enter the building Assist with clients’ room searches and/or temperature control, as needed Assist clients with elevator access. Act as floor lead during fire drills and real emergencies, and as lead in performing necessary evacuations.

Attend each shift change and contribute accordingly Document any client and/or client-staff incidents and submit to supervisor in a timely manner Ensure appropriate and consistent documentation and tracking of residents. Collaborate with the manager to improve and implement program policies. Facilitate effective communication among staff, residents, and management.

Use appropriate de-escalation techniques; call program manager, Site supervisor or program director -LCSW for assistance, as needed. Ability to follow all crisis protocol Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms Conduct shift reports and ensure proper documentation and handover between shifts.

Provide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors. Must be able to work extended shifts when emergency situations warrant in a 24-hour 7 day a week setting. Flexibility to adjust with multiple schedule changes, shift change, and days off. The work schedule is subject to change periodically based on the number of Care Team Specialists.

Promote a culture of respect, inclusivity, and maintain confidential documents and clients in the program. Work with administration to process the following: Performs other clerical duties Administrative tasks Assist clients in walkers and wheelchairs if needed. Coordinate with HFH warehouse for all deliveries, and U.S.

Mail Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors. Participate in required safety and compliance training and apply learned practices in daily work activities. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.

Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role. Participate in JWCH’s customer service training called AIDET on an annual basis.

Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.

Always maintain confidentiality. Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients Maintains confidentiality for all documents that contain patient/client identifier information, Observes and respects confidentiality of information in regard to fellow employees.

Responsibility and accountability for adherence to organizational and department standards and policy. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures, Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor, Observes department guidelines to conduct personal business during breaks and lunch hour, Projects a positive professional image and adheres to organizational dress code.

Maintain shift reports and communicate with BH Team when client issues arise Participates in assigned staff and other meetings, and in-service training meetings Performs other duties and tasks as may be required or assigned. Physical Demands: Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).

Climb stairs, ramps, or ladders occasionally during shift. Must be able to kneel, squat, bend for any duration of time and run if needed. Occasionally bend/twist at waist/knees/neck to perform various duties, including lifting or carrying up to 80 lbs. Constant use of hands, arms, and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports, and other administrative tasks.

Performs other duties and tasks as may be required or assigned. Teamwork and Interpersonal Skills Speak effectively with staff, HFH, other agencies, and the public Assist with client translations as needed Direct and supportive communication with clients, at all times Demonstrates courtesy, mutual respect and compassion in dealing with others, Initiates and presents positive solutions to problems, Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives, Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.

Requirements

Minimum high school diploma or equivalency; associate or bachelor's degree in related field preferred. Two years’ experience in behavioral health, security field or social services environment. Previous experience working with homeless people or population . Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness.

Desire to work with homeless population. Bilingual (English/Spanish) preferred Ability to assist with the collection of patient’s valuables. Experience handling confidential documents and detail-oriented. Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.

Ability to communicate clearly verbally and in writing Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.

Ability to assist with emergency and behavioral health personnel with aggressive patient situations. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums.

Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! Become part of a team where your work matters.

Apply today and help us change lives, one patient at a time. JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.