Account Manager

Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients. Purpose of the Role The Account Manager will have need consultancy experience, with a prov en track record for developing c lients, building relationships and converting opportunities.

P referably have e xperience in campaign management, creative services, promotional items, print knowledge and will have a passion for exceptional campaign delivery. A ‘self - starter’ with excellent communication, stakeholder management and organiz ational skills. This role requires skillset that will be able to execute a combination of pitch delivery, strategic planning as well as driving operational strategy .

Someone with the ability to question the norm and think outside the box Key Responsibilities Ensure production orders are delivered timely, to specification, and has met our quality specifications and client contractual obligation. Providing technical input and advice on projects as required to achieve high quality standards.

Advise on technical specifications and best methods of production to deliver quality, savings and innovation to the client. Work with the internal team members or external partners to coordinate production and delivery schedules, product specifications, quotations and billing. Developing effective growth strategies and managing the opportunities for client.

Conduct and lead WIP meetings and p rovide leadership to th e internal teams (not limited to the client servicing and creative teams), mentoring excellence in strategic client support, delivering best in class media solution execution , fostering knowledge sharing across all disciplines to ensure collaboration across the team.

Making key account decisions and exploring new commercial opportunities with clients. Engaging key client stakeholders to drive commercial, innovation & process improvement plans. Proactively looking for the best way of maximi z ing deliver y for the brand and driving new opportunities with our Clients. Driving new revenue channels through influencing of current clients.

Meet or exceed the KPI’s as documented in the client contract & the client services team. Collaborate and support the Solutions team on all prospective tenders and opportunities. To m aintain the Company’s reputation on excellence in account delivery. Drive and influence the key briefs from clients by showing a clear understanding of their business object ives, to deliver the right execution requirements and cascade informa tion effectively.

Deliver and manage a ‘client pulse’ program that provides regular and structured client feedback. Manage internal workflow, including data entry on internal software. Build team camaraderie and apply best practices in conjunction with wider HH Operations group and encourage knowledge sharing. Knowledge, Skills + Experience Must have at least 2 years in print, event / campaign management, promo items procurement essential.

Virtual Event / Social Media / Visual Merchandizing / Retail Window Display experience will be an advantage. Led and enacted change with clients. Handled large-scale projects and work with multiple stakeholders. Effectively b ilingual in Mandarin and English. A good understanding of the print industry and production work.

Someone who will ‘roll their sleeves up’ and won’t have a sense of hierarchy. A can-do mentality and ability to make tricky projects happen with a skill for collaboration. Ambitious and hungry for improvement. Commercially savvy, confident in conversations around scopes, project fees, and profitability. Help to improve and optimise methods of working with teams, supporting and driving a performance based culture.

Must excel in communication skills; written reports for internal review; client-facing presentations; confident speaking ability; clear language in e m ails, action-oriented internal presentations. Is comfortable analysing and interpreting financial data and produces accurate reports. Works collaboratively with others in pursuit of team goals.

#LI-KL1 You belong in our global community Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.