Intensive Case Management Caseworker

The Intensive Case Management Caseworker provides trauma-informed case management, advocacy, crisis intervention, and life skills support to immigrant and refugee clients. This position works closely with clients, community partners, and agency staff to help individuals and families overcome barriers and achieve greater independence.

Key Responsibilities

Conduct client intakes, assessments, and individualized service planning. Provide ongoing case management, advocacy, crisis intervention, and referrals. Connect clients with community resources, healthcare, benefits, transportation, and interpretation services. Deliver life skills training on topics such as budgeting, healthcare navigation, parenting, and public transportation.

Meet regularly with clients in the office, homes, or community settings. Maintain accurate and timely case documentation and reports. Collaborate with community partners and agency staff to coordinate services. Assist with grant reporting, program documentation, outreach, and community education efforts.

Qualifications

MSW preferred; BSW with relevant experience accepted. Associate degree with 3-5 years of social services experience also considered. Experience working with immigrants, refugees, international populations, or trafficking survivors. Knowledge & Skills: Understanding of trauma-informed and strengths-based practices. Strong communication, organizational, and problem-solving skills.

Ability to work effectively with diverse populations. Knowledge of community resources and social service systems. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to manage multiple priorities while maintaining confidentiality and professionalism. Why Join Us? Make a meaningful impact by empowering immigrant and refugee families to build stable, independent, and successful lives while working in a collaborative, mission-driven environment.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents. An Equal Opportunity/Affirmative Action Employer Services Provided On A Non-Discriminatory Basis