Customer Success Manager – Automotive Tech (B2B SaaS)

Customer Success Manager – Automotive Tech (B2B SaaS) Role Overview We are looking for a high-ownership Customer Success Manager to join our growing SaaS team in Bangalore. You will directly manage onboarding, adoption, and long-term success of mid-market and enterprise clients across international markets. This is an individual contributor role with direct visibility to the founding team.

Role Details Location: Bangalore, HSR Layout – 5 days in-office (Monday to Friday) Experience: 1 to 3 years in B2B SaaS Customer Success (mandatory) Reporting To: Founders / Leadership Employment Type: Full-Time About the Role You will serve as the primary point of contact for enterprise customers across international markets, owning the complete post-sale customer journey from onboarding through renewal.

You will work closely with Sales, Product, and Tech teams and represent the company in front of senior global stakeholders and CXOs.

Requirements

Core Responsibilities

1. Lead structured onboarding from pilot to go-live, define milestones, drive execution, and personally own multiple onboarding cycles end to end while ensuring timely adoption.
2. Conduct product demos and training sessions for business users and leadership teams, confidently present to CXOs, and drive product understanding across all stakeholder levels.
3. Create guidebooks, manuals, and structured documentation to educate users and management teams, simplify complex features, and improve long-term product usage.
4. Identify feature gaps during solution discussions, design interim solutions where required, record walkthrough videos, and proactively unblock customer challenges.
5. Track adoption metrics closely, identify usage gaps early, drive engagement, and reduce churn risks before escalation.
6. Manage multiple stakeholders per account, handle objections with clarity, and maintain structured communication throughout the customer lifecycle.
7. Work cross-functionally with Sales, Product, and Tech teams, translate business feedback into clear product inputs, and ensure issue closure without constant supervision.
8. Support renewal and expansion conversations with commercial awareness while strengthening long-term customer relationships.