Customer Service Associate III - SBO

Maine. Health Corporate Clerical/Administrative Support Req #: 85150 Summary: The Customer Service Associate III – SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails.

This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School Diploma or GED preferred.

License/Certifications: N/A Experience: Two years of related experience in a healthcare field or two years of previous call center experience required. Demonstrates competency in all essential functions of a Customer Service Associate II – SBO role. Additional Skills/Requirements Required: Proficient Typing/keyboarding skills, Microsoft Office skills.

Additional Skills/Requirements Preferred: Knowledge of CPT, HCPCS, ICD, and billing practices Additional Information Maine. Health is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire.

We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally. We recognize the value each team member brings to our organization.

Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package. The pay range for this position is $20.68 to $25.10 per hour.

Compensation

for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE). In addition to base pay, Maine. Health offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact alyssa.lewis@mainehealth.org Hiring Scam Alert Maine. Health will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.

org. Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that Maine. Health may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.