Clinic Customer Care Specialist

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms. The role focuses on providing excellent customer service, addressing patient concerns, managing appointments, documenting interactions, and promoting the clinic's products and services.

Key Responsibilities

Respond promptly and professionally to patient inquiries and concerns across various channels. Provide empathetic, high-quality customer support and escalate complex issues when necessary. Schedule, confirm, and manage patient appointments while maintaining accurate records. Handle online consultation requests, payment assistance, and appointment confirmations.

Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns. Ensure accurate documentation, data encoding, and coordination with relevant departments. Follow company quality standards, KPIs, and customer service procedures. Maintain customer databases, monitor service quality, and provide feedback for process improvements.

Stay updated on company products, services, policies, and marketing initiatives. Attend meetings, trainings, and company events, and provide support during holidays or as assigned.

Qualifications

Bachelor's degree required. Customer service experience is preferred but not required. Proficiency in MS Office or Google Workspace. Knowledge of e-commerce, online marketing, sales, and call center operations. Tech-savvy, adaptable, and able to learn new systems quickly. Willing to be assigned in Mandaluyong City Belo Medical Group values your right to privacy and is committed to protecting your personal and sensitive information.

All data you provide, or that we collect through your online job application, will be handled with the highest level of care and in accordance with our Privacy Policy. By submitting your resume or application through our website or any other application channel we use, you acknowledge that you have read, understood, and consent to the terms of our Privacy Policy .

You also expressly consent to the company collecting, storing, processing, and using your personal data for recruitment-related purposes, including evaluating your qualifications, contacting you about your application, and complying with legal or regulatory requirements.