Physician Office Manager II - McLeod Oncology & Hematology

Responsibilities

Manages Patient Account Representatives, including Registration, Communications Representatives, Managed Care, Referrals, Reception, Medical Records, and Check Out Areas to maintain high level of customer service daily. Initiates all Human Resources actions for direct reports. Develops and implements policies and procedures for assigned areas.

Exercises discretion and independent judgement in the management of clerical processes and workflows. Utilizes rapid cycle quality improvement techniques to address and correct operational performance issues. Manages all Patient Access/Scheduling/Demographics/Medical Records/Telephone Encounter related functions within the electronic health system.

Ensures integrity of system data and staff performance related to clerical documentation processes. Monitors performance of assigned areas as it pertains to achievement of Service Excellence standards, utilizing assessment tools such as patient satisfaction survey results to evaluate and correct issues.

Qualifications

Ten years’ applicable work experience accepted in lieu of educational requirement. 3 years’ applicable work experience, supervisor or management experience preferred. Extensive Communications skills both verbal and written. Problem solving and organizational skills. Conflict negotiation skills Clerical skills with emphasis in resource management Ability to insure the confidentiality of issues.

Strong computer skills including skills in all Microsoft Office applications, with expert Excel skills. Experience working with electronic health records.

Requirements

Degrees: Bachelors Degree