Inside Parts Sales- Technical Coordinator

SCOPE: Aid in parts sourcing, quoting, PO processing and technical assistance as needed to parts department.

EDUCATION

The incumbent will have an associate’s degree in engineering/technology, Quality or equivalent experience EXPERIENCE/ REQUIREMENTS: General Knowledge of metric drawings, clearances and tolerances, assembly drawings, material specifications and deviations. General Knowledge of troubleshooting techniques for stamping presses.

Knowledge of stamping presses including complete and sub-assemblies, transfer systems, coil feeders, and de-stack feeders. Understand the functions of all aspects of stamping presses. Knowledge of mechanical drive systems, pneumatic, hydraulic, rigging, electrical control and wiring. General knowledge of sales and purchasing aspects of AAC business system JOB FUNCTIONS: Provide technical support to the Parts Department while providing solutions to technical issues which may arise within the group Assist with receiving and responding promptly to customer requests and resolve customer issues in a timely manner.

Assure all customer concerns, issues, questions, are resolved daily Use and understand the AE drawing network system to provide assembly, sub assembly, and component drawings when required Use the business information system to issue customer quotes, process orders, and prepare pick-pack slips Provide technical support on component drawings and material specifications as required Aid in the quotation process for parts or technical orders as required Participate with call center rotation (typically every third week).

Includes weekend coverage Process all incoming customer Purchase Orders. Assure orders are processed and turned into Purchasing daily if necessary Assist with spare part Purchasing quotations from suppliers as needed Source parts / find new suppliers Act as liaison between QA and suppliers Participating in supplier certification process Work with engineering and supplier to ensure all changes are implemented and understood Expense reports, time sheets and work orders must be submitted per department policy and in accordance with the Associate Handbook All associates shall : Know the AAC Corporate, Associate and Customer Vision and the AAC Quality Policy and conduct daily work in a manner that supports achievement of such.

Perform daily work in compliance with AAC’s objective to continuously improve AAC’s QMS. In order to do this associates must a) understand the definition of “good quality” as it pertains to their work, b) notify supervisor of poor incoming quality issues from upstream suppliers which can take the form of materials, information or processes, c) notify supervisor of poor intra-departmental quality issues which can take the form of material, information or processes, and d) work in a constructive manner to satisfy downstream customers and upstream suppliers to solve problems.

Understand and work to support achievement of corporate and departmental objectives. Work with supervisors to establish and meet individual training and development goals. Know and abide by all company policies. Act in a professional and ethical manner. Page Break All of the above functions are essential for the position.

Reasonable accommodations for disabilities (as defined in the Americans with Disabilities Act) will be made. All qualification/requirements listed indicate the minimum levels of knowledge, skills, experience and/or abilities deemed necessary to perform effectively. Quality is a critical factor of job performance. This position description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements.

Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. M-F 40