Client Support Associate

NIGHT SHIFT ONLY Make outbound calls to potential and existing clients to introduce and explain our services. Clearly communicate value propositions and service benefits in fluent, confident English. Handle inbound inquiries and provide relevant information to clients. Maintain accurate call logs, customer details, and follow-up schedules in CRM.

Schedule appointments or connect leads to the sales team when required. Achieve daily/weekly/monthly calling and lead generation targets. Follow up on leads and nurture them until conversion. Maintain a positive, helpful, and professional tone in all communications.

Requirements

Strong command over spoken and written English (neutral or clear accent). Minimum 1 year of experience in customer service, or a similar role. Confident phone presence and ability to engage clients in conversation. Excellent listening, persuasion, and interpersonal skills. Basic computer literacy (MS Office, email, CRM tools). Ability to work independently and meet deadlines.