Front Office Receptionist

Join our fabulous team at Mc. William Park Hotel as a Front Office Receptionist We recognise that our team is our greatest asset, and the successful candidate will enhance an already established team. Reporting to the Front Office Manager, the Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Reporting to the Front Office Manager About Mc. William Park The Mc. William Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway. The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool and children’s pool.

Responsibilities

Greet and welcome our guests to the hotel and act as a first point of contact. Register the guests and take payment. Answer any queries the guest may have on in house facilities and tourist information. Take responsibility for the security of the keys. Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.

Take and confirm reservations for our guests. Manage the reception area for the business and handle a high volume of calls and emails. Liaise with colleagues, management and external stakeholders as required. Other related ad-hoc administrative tasks where necessary.

Requirements

Excellent customer care skills. Experience in a similar role is an advantage. Be able to work on your own initiative. Highly organised with excellent attention-to-detail. Excellent communication skills. Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks. Flexible and adaptable to support the business needs with a positive attitude.

The role will operate 5 days over 7 on a shift basis and include weekends Perks and Benefits of working at the Mc. William Park Hotel: Very competitive salary PRSA pension scheme Career progression opportunities across the Windward group Employee Assistance Programme Digital Wellness Programme Complimentary, high quality meals on duty including breakfast, lunch & dinner Complimentary barista-style coffee Discounted room & dining rates in Windward properties for you as well as friends and family Refer-a-friend scheme Training and development opportunities dedicated to your development Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days Cycle-to-work scheme About Windward Management Mc.

William Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Front Office Receptionist!