Senior Retail Sales Associate - Key Holder

Retail Senior Sales Associate

• Key Holder Job Overview As a Senior Retail Sales Associate
• Key Holder at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. This position is based in-store and requires flexible availability to work a retail schedule. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of communication skills, problem-solving, sales aptitude, and service leadership. If you enjoy connecting with people and building relationships while helping a team thrive, this is the role for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer service excellence Relationship building and rapport Sales engagement and upselling techniques Analytical thinking and problem-solving Team collaboration and contribution Self-leadership and personal accountability Effective communication and active listening Ability to manage concerns in a service-focused manner Preferred Competencies & Skills Experience in retail customer service Commission-based sales experience Ability to lead, motivate, and support teammates Familiarity with retail operations tools (tablets, CRM, etc.) Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits

& Perks Competitive Medical, Dental, and Vision Insurance Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday 401(k) Profit Sharing Plan with a generous company match Employer-paid Life Insurance and Voluntary coverage options Pet Insurance and Legal/Financial Planning resources Tuition Reimbursement and scholarships for team members and dependents On-demand learning and professional development Employee Discount on Day 1 and additional merchant discounts Pay: hourly advance with uncapped commissions, and higher hourly rate of pay when serving as the Keyholder.

Expected first-year earnings typically range from $45,000 - $75,000 annually. Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do.

We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

Ability to engage and serve customers in a fast-paced, sales-driven environment Track record of achieving personal or team goals Must be at least 18 years old to be considered for employment with Bob’s Physical Demands Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance Ability to stand, walk, bend, and reach for extended periods Must be mobile throughout the showroom and able to perform in-store tasks as needed Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home.

Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: hourly advance against commission It is policy of Bob’s Discount Furniture, Inc.

, to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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