Internship-Payment Investigations Officer

Your next challenge: Manage and process requests, claims, and complaints from internal and external clients related to payment transactions across multiple payment channels. Analyze payment incidents, identify root causes, and contribute to improving operational efficiency and service quality. Handle exceptional cases related to payments, cards, checks, follow-ups, investigations, and formal notices.

Collaborate closely with Front Office teams, particularly the Banks Fin. Tech and Luxembourg Market CIB divisions, to support clients in the implementation and management of payment solutions. Deliver high-quality service within agreed timeframes while balancing operational risk management and profitability.