Commercial Associate Underwriter

Salary Grade/Points 34 / 245 Points Company Farm Bureau Financial Services Date Prepared 04/2024 Position Title Commercial Associate Underwriter Department Commercial Job Number PC9830 Location (Arizona, Iowa, Kansas, Minnesota, Nebraska, New Mexico, South Dakota, Utah) Basic Function Classify, accept or reject basic Commercial insurance coverage in accordance with FBFS policy and procedures and in compliance with governmental regulations.

Principal Accountabilities Accountabilities should reflect job functions requiring at least 5% of an incumbent’s time commitment.

Essential Functions

We deliver on our promise every day to protect livelihoods and futures. We do this through our value-based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents and vendors.

1. Respond to and resolve customer service requests according to FBFS policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other personnel at all times.
2. Contribute to the profitability of FBFS by effectively accepting, modifying, or rejecting various Commercial Operations changes and renewal underwriting of Commercial business policies.
3. Learn and apply a client service strategy consistent with the property/casualty companies’ mission and vision of being the ‘Company of Choice.’
4. Respond to and interpret Commercial underwriting questions and concerns by providing service to the agency force for our Client Members regarding coverage forms, premium rating, processed change requests, billing procedures, commercial operating system, and building valuations.
5. Maintain working knowledge of underwriting regulations for processing procedures, processing systems, pricing guidelines and eligibility.
6. Adhere to underwriting guidelines and best practices and maintain an acceptable quality assurance audit score to ensure profitable growth of the Commercial Business Unit
7. Support underwriting department with processing and underwriting functions as needed. Non-Essential Functions: Perform other job-related duties or special projects as assigned. Progress towards industry education as outlined in development plan. Qualifications/Know-How High school diploma or equivalent plus one year of relevant experience required. Customer service, team orientation, interpersonal and technical/business/industry regulations related skills. Must have good communication, problem solving, analytical and organizational skills. Must keep up-to-date regarding local, state and federal rules and regulations to insure government compliance and meet company guidelines. Ability to work under pressure and shift priorities to achieve corporate and business unit goals. Must be able to meet deadlines. Microsoft Office Suite skills preferred. Ability to read, write and speak the English language. Reasonably regular and predictable attendance. OVER Nature Scope The Commercial Underwriting department is responsible for selecting, classifying and underwriting all commercial policy risks that support our goals of growth and profitability according to FBFS policy and procedures. [SK1] The Commercial Associate Underwriter is responsible for learning and exercising underwriting judgement to determine rate and risk selection for all Commercial lines of business. This includes making modifications, rejections, cancellations, and non-renewal decisions in accordance with FBL policy an underwriting authority limits. The Commercial Associate Underwriter monitors the current book of business to reduce the company’s losses and has responsibility for assisting with the education of the agency force through daily interaction. The Commercial Associate Underwriter is responsible for driving the retention of profitable business through sound underwriting decisions and exceptional customer service. Contacts include the VP, Business Center Directors, Manager, Claims, Operations, RVPs, District Managers, Audit, Work Comp, Shared Services, Agents, and other external vendors. Dimensions Commercial Premium (2023): $ 227,937,000 Number of Commercial Policies (2023): 51,920 Note: The FBL Financial Group, Inc., reserves the right to change job descriptions at any time for business reasons. Furthermore, an employee is expected to perform the duties of the position in a safe manner and in accordance with the rules and regulations set forth by the department/division/area/company. Neither the provisions of this job description nor any other document or publication establishes a contract of employment between you and the FBL Financial Group, Inc., companies. This will need to be updated [SK1]