Job description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include
troubleshooting hardware, software, and network issues; documenting and tracking incidents; coordinating with internal departments to ensure timely resolution; and maintaining a high level of professionalism and service quality in all interactions.