Quality Assurance Specialist

Job Title: Quality Assurance Specialist Department: Quality Assurance Reports To: Director of Quality Reader Groups: All Notes Users

• Domestic Only Job Purpose: Facilitates cash flow by timely resolution of customer service issues.

Key Responsibilities

Prepares work to be accomplished By reviewing Cases Determines priority, format and other requirements By reviewing urgency status of Case requests By reviewing dollar value of outstanding issues By reviewing type of request Researches and resolves customer complaints or service problems By clarifying the customer's complaint or vendor issue By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.

By determining the cause of the problem By selecting the best solution. By expediting corrective action. By communicating with account managers or other personnel. Documents (Department) Historical Records By updating information to the Cases By attaching supporting documents to related picking tickets for re-filing. Contributes to team effort By accomplishing related results as needed.

Performs other duties as necessary Skills Needed Analytical Skills, Attentive to Detail, Communication Skills, Customer/Employee Relations Skills, Customer Service Skills, General Computer Skills, Organizational Skills, Problem-Solving Skills Minimum Educational Requirements High School Diploma (or GED). Experience Required The successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).

Note: The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager.

Any permanent alterations are added to the job description.