Job description
Job Description JOB PURPOSE: Join our exemplary team as a Host in Kalamazoo at our luxury hotel. This is a unique opportunity to inspire and lead a talented team to achieve exceptional business results while fostering a positive and engaging work environment. By driving customer satisfaction, improving processes, and building strong community and industry relationships, you will play a key part in shaping the success and growth of the organization.
WHAT YOU’LL BE DOING: May include, but not limited to: Cross function with other units and cross sell the property Lead and grow a team Build positive relationship with guests Select talented new team members Assist in building a budget and meet staffing guidelines Can implement operating procedures and standards Able to train and develop team members to find the right fit Highly Motivated Goal Oriented Organized Able to balance and have knowledge of all units of the organization and front office team Address and resolve billing issues Providing exemplary customer service ESSENTIAL JOB RESULTS: Team Development: Help recruit, train, and coach staff to build a strong, high-performing team.
Foster a positive work environment and provide opportunities for growth. Business Planning: Identify profitable opportunities, set goals, and create plans to achieve profit growth by improving customer engagement. G oal Achievement: Allocate resources effectively, track progress, and make adjustments as needed to meet goals.
Cross-Functional Collaboration: Work with other departments to ensure smooth operations across procurement, inventory, sales, marketing, and services. Company Image: Inspire employees to maintain high standards, collaborate with customers and community organizations, and uphold ethical business practices. Customer Experience: Ensure excellent service quality by setting high standards, monitoring team interactions with customers, and continuously improving the guest experience.
Process Improvement: Regularly review and improve company processes to meet quality standards and enhance customer satisfaction. Professional Growth: Stay updated on industry trends, attend workshops, and build a professional network. Community Engagement: Build relationships with community and industry stakeholders and participate in local events and organizations.
Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed. WHAT YOU NEED FOR THIS POSITION: Bachelor's degree preferred 1-2 years of related experience working in Hotel Operations preferred but not required Driven by purpose, mission, values, and has sense of urgency Strong decision making skills, able to make quick decisions that benefit both the guest(s) and the company Positivity and flexibility with a changing schedule Ability to work weekends and holidays Able to build positive short and long term relationships with guests and team Strong reading comprehension, ability to send and receive many emails Able to multitask Able to work closely with staff through strong communication and verbal skills Able to stand for long periods of time, up to 10 hours or more Able to stoop and bend Drivers license and clean driving record Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks