Customer Service Representative

Customer Service Representative | West Palm Beach, FL | Full-Time (Saturday

• Monday) Join Hopkins Air Conditioning - serving Palm Beach County for over 35 years! We’re known for providing safe, reliable, and high-quality service, and we’re growing! We’re looking for a Customer Service Representative who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a supportive team. What You’ll Do: Be the friendly first point of contact for customers Answer calls, schedule appointments, and confirm upcoming visits Use CRM software to update customer info and work orders Provide updates and support to both customers and technicians Keep things running smoothly with accuracy and professionalism What We’re Looking For: 2+ years of customer service or call center experience (home services a plus) Strong communication and multitasking skills Tech-savvy; Service. Titan experience is required Positive, professional, and customer-focused attitude Why You’ll Love It Here: $18–$22/hour starting pay (based on experience) Health, dental, and vision insurance Paid time off + holidays Growth opportunities in a team-oriented environment Hopkins Air Conditioning is an Equal Opportunity Employer. All candidates must pass a pre-employment criminal background screening upon hire.