Client Service Account Manager - Vice President

Do you love managing a large portfolio of clients? You will be responsible for driving a consistent, high-quality client experience, resolving critical issues, and shaping service strategies—while advancing digital and AI-enabled capabilities across the service model. As a Vice President within Client Service Account Management (COS GCB Service), you will lead the delivery of best-in-class service to a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures.

This role requires a strategic leader who can operate as a trusted advisor, navigating complex organizational environments, regulatory requirements, and service models.

Job responsibilities

Act as key advisor to the client, providing advice and consultation on decision making Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities Use product knowledge to recommend and participate in product enhancements and service delivery plans Convey complex ideas and client issues with confidence Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Required qualifications, capabilities and skills: Minimum 5 years of relevant industry and/or functional experience Understanding of core Treasury Services product sets Ability to present oral and written communication in an organized, clear and confident manner Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments Ability to partner with internal colleagues and external clients Applies sound judgment during the decision making process; evaluates risk factors Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.)

when business needs arise