Program Administrative Specialist

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for over 185 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: Community Health Advocates (CHA); the CSS Navigator Network (CNN); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; the Independent Intellectual and Developmental Disabilities Ombudsprogram (IDDO) and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD).

These services are free for New York health care consumers. CSS also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers. The CHAMP Helpline fields calls from people who need help getting and using health insurance coverage for substance use disorder and mental health care, serving not only those in need of care but also their family members, care providers, and other advocates.

CSS seeks to hire a Program Administrative Specialist, who will provide high-quality consumer assistance through the CHAMP Helpline to clients with mental health conditions or substance use disorder, their family members, and health care providers, helping them navigate the difficulties they may face in accessing care.

Job Responsibilities

Provide administrative support for the day-to-day functioning of CHAMP. Maintain a thorough working knowledge of all CHAMP activities and functions. Assist with the planning and execution of program trainings, meetings, materials, contact lists, purchasing, and document production. Maintain and update advocate resources.

Conduct limited intake for calls when case handlers are otherwise busy. Provide support to case handlers with outreach to providers. Assimilate and communicate information about consumer rights in the health care system, when appropriate. Job Qualifications: Bachelor’s degree required. Bi-lingual or fluent in Spanish preferred.

Excellent communication skills, ability to type and write clearly, concisely, persuasively and keep detailed notes of all communications. Demonstrated administrative and organizational skills required. Experience working in nonprofit, mission-driven, or public policy agencies strongly preferred. Experience with event planning is preferred.

Ability to work independently and manage time well to meet deadlines. Experience working with people with substance use disorders and/or mental health conditions preferred. Excellent customer service and telephone communication skills. Ability to project patience, competence, and care for other people’s welfare through oral and written communications.

Salary and Benefits : This position is union represented by Local 1199 SEIU with an annual salary of $66,483.00 with comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy.

Physical Requirements: Office work that requires sitting, use of a computer, answering phone calls, etc. Interested applicants should provide a cover letter and resume at the time of application submission CSS is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.

CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.