Taman Setia Tropika Branch

Key Responsibilities

Sales & Business Development – Drive mortgage sales to achieve monthly targets through property agents, developers, existing customers, and internal branch referrals. Pipeline Management – Build and maintain a strong pipeline of mortgage leads, applications, approvals, and disbursements. External Sourcing – Actively establish relationships with property agents, developers, and real estate agencies to generate new business.

Customer Engagement – Identify customer needs, recommend suitable mortgage packages, and follow up consistently to improve conversion rates. End-to-End Processing – Manage applications from lead generation and documentation through credit approval, acceptance, and disbursement. Stakeholder Collaboration – Work closely with Branch Managers, Relationship Managers, credit teams, and solicitors to expedite cases.

Compliance & Risk Management – Ensure all applications meet the bank’s credit policies, documentation requirements, and regulatory standards. Performance Monitoring – Track sales performance, conversion rates, pipeline quality, and achievement of monthly targets. Key Performance Indicators (KPIs) Monthly mortgage sales and acceptance targets.

Quality pipeline and successful disbursement. New business generated from external agents and developers. Lead conversion rate and turnaround time. Compliance, credit quality, and customer service. Ideal Candidate Profile Strong experience in mortgage sales and property financing. Established network of property agents and developers.

Excellent sales, negotiation, and customer relationship skills. Proactive, target-driven, and able to work independently. Good understanding of mortgage credit assessment and documentation.