Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2017 and today we’re proud to have a strong team of 13 dedicated team members. I’ve been with State Farm since 2004 and previously served as an Agency Field Specialist, which gave me a deep understanding of what it takes to build a successful office — not just in production, but in people, leadership, and culture.

I’m a parent of two young adults and I love travel, exploration, and learning new things. I’m also passionate about building an agency that performs at a high level while still being a place people truly enjoy coming to every day. Over the years, our agency has earned top State Farm recognitions like President’s Club, Exotic Traveler, MDRT, and Chairman’s Circle — and we’re just getting started.

Giving back is a big part of who we are. I serve as President-elect on the Chamber Executive Board, we’re involved with Habitat for Humanity, and we encourage team members to stay connected locally by offering paid volunteer time (including opportunities tied to Young Professionals, Lakes Area Professional Women, and Chamber of Commerce involvement).

For our team, we offer 15 days of PTO, a birthday off each year, 401k, a health stipend, bonuses and incentives, personal development resources, team lunches, team-building events and hybrid work options. Our culture is truly “people first” — we value responsibility, accountability, positivity, teamwork, and delivering excellent customer service every single day.

If you’re looking for a culture-first agency where you can grow, feel supported, and be part of a winning team, we’d love to connect. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.