Office Manager

About us

We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.

A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more. Position: Full-Time. We are seeking a full-time manager to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and general administrative tasks.

This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.

Responsibilities

Answer and manage incoming calls and emails from leads and customers professionally. Call potential leads to schedule appointments or follow up on inquiries. Greet visitors and direct calls or questions to the appropriate team member. General office duties including filing, data entry, and processing electronic payments.

Maintain and organize customer information. Support team members as needed with administrative tasks. File permits and locates.

Qualifications

Must be a fluent and proficient English speaker with excellent written and verbal communication skills. Previous experience in a customer-facing or administrative role is preferred. Highly organized with strong attention to detail and the ability to multitask. Proficient in using computers and office software. Reliable, punctual, trustworthy, and enthusiastic.

Strong interpersonal and customer service skills. Ability to work independently and as part of a team.

Benefits

Dental care. Extended health care. Vision care.

Education

Secondary School. Experience: Customer service: 2 years.