Food Programs Specialist

Job Details: Job Location: Warehouse

• Medford, OR, Salary Range: $18.00 - $23.73Hourly, The Food Programs Specialist provides administrative, operational, and programmatic support to the Food Programs Department and reports directly to the Food Programs Manager. This position serves as a key point of contact for participants, volunteers, community partners, and staff, helping ensure the efficient day-to-day operation of food assistance programs. The Food Programs Specialist performs a variety of administrative, customer service, data management, program support, and field-based responsibilities that contribute to the successful delivery of food programs and advance the department's mission of serving the community. Primary Duties & Responsibilities
• Provide administrative and operational support for the Food Programs Department, including support for food pantries, food programs, community partnerships, and departmental initiatives.
• Serve as a primary point of contact for participants, volunteers, community partners, and the public by responding to phone calls, emails, referrals, and inquiries regarding available services and resources.
• Respond to participant and agency referrals, provide information regarding food assistance programs, and make referrals to additional services when appropriate.
• Maintain accurate records, files, databases, spreadsheets, SOPs and program documentation in accordance with organizational and program requirements.
• Enter, update, track, and manage information within multiple databases and program platforms in a timely and accurate manner.
• Assist with maintaining website updates, program materials, reports, communications, and other administrative resources.
• Provide participant support and customer service while ensuring a welcoming, professional, and respectful experience.
• Support volunteer program operations, including volunteer onboarding, scheduling, communication, data entry, recordkeeping, training coordination, group packs and volunteer recognition activities.
• Assist with the implementation and day-to-day operation of food programs, partnerships, and pantry services, including providing field support as needed.
• Serve as backup support for food pantries, mobile pantry operations, program distributions, community events, and other departmental activities as assigned.
• Assist with food procurement, supply acquisition, inventory management, and the coordination of materials necessary for successful program operations.
• Maintain department office supplies, program materials, and operational resources.
• Assist with monitoring and maintaining department vehicles, including cleanliness, fuel levels, maintenance scheduling, and reporting repair needs.
• Complete off-site assignments, deliveries, pickups, community partner visits, and other field-based responsibilities as assigned.
• Support special events, food drives, outreach efforts, and partnership activities that advance the mission of the Food Programs Department.
• Assist with writing grant reports, documenting how grant funds are spent, and other grant-related administrative support
• Assist with assembling, organizing, maintaining, and reviewing participant, volunteer, program, and compliance files.
• Perform special projects and all other duties as assigned, to help support departmental goals, operational needs, and community impact.

Qualifications

Primary Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• 1 year of administrative office support required.
• At least 2 years of customer service experience.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Demonstrated excellent record keeping and organizational skills.
• Must have good interpersonal, written communication, and oral communication skills.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Ability to lift up to 20 pounds.
• Able to work both independently and collaboratively.
• A valid Oregon driver’s license with a driving record is acceptable under ACCESS’ insurance policies.

Preferred Qualifications

• Bilingual in Spanish and English