Renewals Manager

OneSignal is the autonomous lifecycle marketing engine for B2C app companies. Marketers can orchestrate the campaigns that onboard, engage, and retain users, increasing LTV and reducing churn. Companies like Zynga, Bitcoin.com , and Philips use OneSignal to drive outcomes with AI that scales with you. We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Florida, Massachusetts, New York, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK, Singapore, and Canada - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Francisco and San Mateo in CA, in London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR, and hiring in Canada is done in partnership with Rippling's EOR. OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on collaboration, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

About the Role

We're growing our Customer Success team at OneSignal and looking for a Renewals Manager to protect and retain recurring revenue across a high-volume book of business. You'll own renewals for non-managed EMEA and APAC, Scaled, and other non-managed paid accounts, ensuring customers renew on time, on the right terms, and with payments collected. Reporting to the Director of Customer Success, you'll manage the renewal process from initial notice through signed agreement and payment, following established playbooks and pricing guidance. You'll identify risk early, resolve billing issues, and partner with Customer Success, Sales, and Finance to drive retention. This role is ideal for someone who thrives in a fast-paced, high-volume environment, combines operational rigor with strong customer communication, and is motivated by measurable revenue retention.

What You'll Do

Own the end-to-end renewal cycle for a high-volume book of non-managed and Scaled accounts across EMEA and APAC, from 90-day notice through signature and payment. Execute structured, digital-first renewal cadences using email, reminders, and calls to drive timely renewals. Negotiate standard renewals within established pricing and packaging guidelines, including contract terms, price adjustments, and plan changes. Partner with Finance to resolve overdue invoices, failed payments, and billing disputes, securing payment and establishing payment plans when appropriate. Monitor account health, usage, and payment signals in Planhat, Salesforce, and billing systems to identify renewal risk and proactively mitigate churn. Identify expansion opportunities and escalate strategic or complex renewals to the appropriate Customer Success Manager or Account Executive with clear context. Maintain accurate renewal records, forecasts, and dashboards while partnering cross-functionally to improve renewal processes, collections, and retention outcomes.

What You'll Bring

2+ years of experience in B2B SaaS renewals, account management, inside sales, collections, or customer success, ideally managing a high-volume book of business. Demonstrated success achieving renewal, retention, or collections targets, with measurable results. Exceptional organizational skills and the ability to manage hundreds of renewal dates, quotes, and invoices simultaneously. Strong attention to detail across contracts, order forms, pricing, and billing records. Confidence navigating difficult customer conversations around pricing, overdue payments, and cancellations with a firm, empathetic approach. Clear, concise written communication and proficiency with CRM, customer data, and spreadsheet tools such as Salesforce and Planhat. Working knowledge of SaaS contract terms, including auto-renewals, notice periods, and payment terms, with flexibility to support customers across EMEA and APAC time zones.

Nice to Have

We value a variety of experiences. While not required, experience in any of the following would be a plus: Proficiency in an additional European language, such as French, German, or Spanish. Experience in credit control, accounts receivable, or subscription billing within a SaaS or subscription-based business. Familiarity with customer success platforms (e.g., Planhat), subscription billing tools (e.g., Recurly, Stripe, or Chargebee), martech or customer engagement products, or using AI tools to analyze account data and scale customer outreach. Qualities we look for: Friendliness & Empathy Accountability & Collaboration Proactiveness & Urgency Growth Mindset & Love of Learning In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process. OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy

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