Automotive Service Advisor

Description We are seeking a customer-focused Service Advisor to act as the primary point of contact between customers and the service department. The ideal candidate will communicate service recommendations clearly, ensure a smooth service experience, and help drive overall customer satisfaction.

Responsibilities

Greet customers promptly and professionally Listen to customer concerns and accurately document vehicle issues Recommend services and repairs based on technician findings Provide clear cost estimates and timelines Communicate with technicians to ensure accurate diagnosis and timely repairs Keep customers informed throughout the service process Schedule appointments and manage workflow efficiently Process repair orders, invoices, and payments Maintain accurate records of all services performed Deliver excellent customer service and build long-term relationships Benefits: Commission-Based Pay Structure Medical, Dental, & Vision Benefits 401K Vacation time and Sick Time.

Requirements

Previous experience in a service advisor or customer service role (automotive preferred) Strong communication and interpersonal skills Basic understanding of automotive systems and maintenance Ability to multitask and stay organized in a fast-paced environment Valid driver’s license Sales experience or ability to upsell services effectively