Technical Communicator - Mining

WHAT YOU’LL DO: The Technical Communicator provides advanced technical support for complex and recurring mining equipment and engine issues through troubleshooting, diagnostics, technical research, root cause analysis, and issue escalation. Serving as the primary technical liaison between dealership teams, mine site personnel, customers, Caterpillar, and allied manufacturers, this role leverages equipment data, telematics, diagnostic tools, and field investigations to improve repair effectiveness, equipment reliability, fleet availability, and production uptime.

The position also provides technical leadership for complex repairs, repeat failures, connected technologies, and emerging product systems while supporting continuous improvement and customer satisfaction.