Job description
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.
We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. The Role We're hiring Pylon's first Controller. This is a high-impact, foundational role. You'll own all aspects of accounting, oversee relationships with third-parties, and support the business as we scale from Series B and beyond. The role reports to the VP of Finance.
What You'll Do
- Financial Reporting: Own month-end close processes, consolidations, and financial statement preparation in accordance with GAAP
- Accounting Operations: Oversee processes including AR (Order-to-Cash) and AP (Procure-to-Pay), partnering closely with sales, rev ops, legal, and operations teams
- Systems & Infrastructure: Implement and own the systems that will enable the business to scale (from ERP to reporting infrastructure)
- Controls & Audit Readiness: Design and implement robust internal controls and establish audit-ready processes
- Automation: Leverage AI agents and automation to reduce manual workflows such as transaction categorization and reconciliations
- External Relationships: Manage relationships with auditors, tax advisors, and banking partners Requirements
- Professional experience in a Controller or Senior Accounting Manager role at a high-growth venture-backed start-up
- Experience owning a full-cycle close process and audit process
- Experience building or improving systems and processes from the ground up, not just inheriting a mature function
- Deep technical accounting knowledge including ASC 606 and multi-entity consolidations
- CPA required Nice to Haves
- Prior public accounting background
- First-audit experience
- ERP implementation or migration experience This Role Might NOT Be For You If
- You want a team from day one; you’ll build the team as we scale
- You prefer steady-state maintenance over building and improving processes
- You don’t love being in the details Our perks 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 100+ and growing!