Customer Service Technician I

Service Technician Roswell Marine | Full-Time Schedule: Monday–Friday, 8:00 AM–4:30 PM Enjoy hands-on work and solving problems? Join our team! Roswell Marine is seeking a detail-oriented Service Technician to assess and repair marine electronics and accessories, including speakers, amplifiers, and ski tower components.

In this role, you’ll help ensure customers receive properly repaired products that are carefully packaged and ready for shipment. What You’ll Do Inspect, troubleshoot, and repair returned warranty products. Work with small components, wiring, and basic hand tools. Accurately enter warranty claim information into our system.

Package repaired products securely for shipment to customers. Follow safety procedures and wear required protective equipment. Assist with other duties as needed. What We’re Looking For High school diploma or equivalent. Familiarity with hand tools, including screwdrivers, taps, and crimping tools. Strong attention to detail and problem-solving skills.

Clear verbal and written communication skills. Ability to read and follow safety rules, work instructions, and procedure manuals. A positive attitude, integrity, and a respectful approach to teamwork. Manufacturing or customer service experience is helpful but not required.

Benefits

Medical, dental, and vision insurance. Company-paid life insurance. 401(k) with company match of up to 4% and immediate vesting; eligible after six months. Paid vacation and flex time: 80 hours of vacation and 40 hours of flex time during your first year, accrued beginning on day one and available for use after 90 days.

Seven paid company holidays. Health benefits are effective the first of the month following 60 days of employment.

Benefits

are subject to applicable plan terms and eligibility requirements. Work Environment & Physical Requirements Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation, including: Standing on concrete for extended periods and walking, bending, and stooping. Using hand tools requiring grip force of at least 50 inch-pounds.

Handling fine wires and contacts while operating a crimping tool. Seeing, positioning, and soldering small components with precision. Lifting and carrying up to 30 pounds for at least 15 feet. Safety glasses, enclosed non-slip shoes, and other applicable protective equipment are required in designated production areas.

Additional Information Overtime may be required based on manufacturing needs. A post-offer background check and drug screening may be required. Bring your attention to detail and hands-on skills to Roswell Marine. Apply today! Roswell is committed to providing equal opportunity for all applicants and employees. See our equal opportunity policy statement in the Roswell employee handbook or an HR representative for any questions.

All offers of employment are contingent upon background results and the employee’s ability to perform essential functions, duties and requirements of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.