Customer Success Manager, Mid-Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Mid-Market based in the United States. In this role, you will own the full customer journey for a portfolio of mid-market clients, helping them maximize value from an innovative SaaS platform while driving long-term success.

You will build trusted relationships, guide customers through onboarding and adoption, and identify opportunities for account growth and renewal. Working cross-functionally with Sales, Product, Marketing, and Support, you will influence both customer outcomes and internal processes. This is a highly collaborative, customer-focused position suited to someone who enjoys solving business challenges, driving measurable impact, and thriving in a fast-paced, evolving environment.

If you're passionate about customer success and enjoy balancing strategic thinking with hands-on execution, this is an excellent opportunity to grow your career in a remote-first setting.