Licensing Administrative Assistant

Licensing Officer

• Consumer Affairs Licensing Grade: Clerk Grade 1/2 ($78,000 - $84,799 + super) Duration: Temporary Location: Hybrid work arrangements, Parramatta 4PSQ or other office location by negotiation. Office attendance required 2-3 days per week. Are you someone who takes pride in delivering great customer service and finding better ways of doing things, all while working within a regulatory framework? We’re looking for a proactive and motivated Licensing Officer to join the Transport Licensing team within NSW Fair Trading Regulatory Operations Delivery. We’re a collaborative and supportive team that brings positive energy to work every day. We take pride in what we do and the impact we make — and we’re looking for someone who shares that mindset. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future - one that’s customer-centred, evidence-driven, and proudly focused on public value.

About the Role

This role provides frontline support to customers and assists with the assessment of Motor Vehicle Tradesperson Certificate applications and amendments. You’ll manage high-volume administrative tasks, respond to enquiries, and help keep things running smoothly behind the scenes. Your work will directly contribute to timely, accurate, and high-quality service delivery.

Key Responsibilities

Responding to customer enquiries with clear, accurate information Managing and triaging a shared inbox Supporting the team with licence applications and amendments Completing high-volume data entry Providing administrative support to ensure smooth daily operations What We’re Looking For: Strong communication and organisational skills Attention to detail and confidence working with systems A positive, team-oriented approach Willingness to learn and contribute to ongoing improvements Ability to follow processes and work within legislative frameworks If you think you would be a great fit for this role, we would love to hear from you.