Internet Sales Manager

Automotive Internet Sales Manager

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We’re looking for a dynamic Automotive Internet Sales Manager to lead and optimize our digital sales operations. In this role, you’ll be responsible for managing inbound internet leads, driving online-to-showroom conversions, and developing a high-performing team focused on delivering a seamless, modern customer experience.

Responsibilities

• Manage all incoming internet leads (website, third-party platforms, social media, and chat) to ensure timely and effective follow-up.

• Recruit, hire, train, and oversee a high-performing internet sales team or BDC representatives.

• Develop and implement processes for handling digital inquiries, including email, phone, and text communication strategies.

• Work closely with the sales desk to structure deals and ensure smooth transition from online inquiry to showroom sale.

• Utilize CRM tools to track customer interactions, manage pipelines, and ensure consistent follow-up.

• Analyze lead sources and campaign performance to improve ROI and overall lead quality.

• Coordinate with marketing to optimize online presence, including inventory listings, pricing strategy, and promotions.

• Ensure a high level of customer satisfaction by delivering a transparent, efficient, and customer-focused buying experience.

• Train and coach team members on best practices for digital communication, objection handling, and appointment setting.

• Comply with all company policies, procedures, and safety standards.

• Other duties as assigned.

Qualifications

• Proven experience in automotive sales with a strong focus on Internet/BDC or digital lead management.

• Demonstrated success in handling high-volume internet leads and converting them into appointments and sales.

• Strong understanding of CRM systems, digital retailing tools, and online lead platforms (AutoTrader, Cars.com, etc.).

• Excellent written and verbal communication skills, with the ability to engage customers digitally.

• Data-driven mindset with the ability to analyze performance metrics and adjust strategies accordingly.

• Strong leadership and team development skills.

• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

• Valid driver’s license and a clean driving record.

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We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Vehicle Purchase Discounts

• Employee Discounts on Parts and Service Repairs

• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and drug-free workplace.