Sr Customer Value Consultant

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Sr Customer Value Consultant at Coupa: The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa.

As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time. In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement.

This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it.