BDC Manager - Landmark Dodge Chrysler Jeep Ram

Business Development Center (BDC) Manager

• Landmark Dodge Chrysler Jeep Ram Landmark Automotive Group is currently looking for a BDC Manager to join our team!

Responsibilities

Oversee and manage the BDC team to achieve department goals. Develop and implement strategies to increase lead conversion and appointment setting. Collaborate with General Managers and Sales/Service teams to align BDC efforts with dealership objectives. Analyze KPIs and adjust strategies to optimize results. Supervise all inbound and outbound lead handling, ensuring timely follow-up and customer engagement.

Implement processes to improve response times and customer experience. Oversee CRM utilization, ensuring accurate data entry and reporting. Hire, train, and mentor BDC representatives to enhance performance and professionalism. Conduct regular coaching sessions, performance reviews, and ongoing training. Foster a positive and results-driven work environment.

Monitor and refine BDC scripts, workflows, and best practices to improve conversion rates. Stay up-to-date with industry trends and implement new technologies for lead management. Work with vendors and internal teams to ensure optimal use of CRM, phone systems, and other tools. Generate and analyze performance reports, providing insights and recommendations for improvement.

Present performance updates to upper management and dealership stakeholders.

Qualifications

Minimum 3-5 years of experience in a dealership BDC, sales, or automotive management role. High school diploma or equivalent required; bachelor's degree in Business, Marketing, or a related field preferred. Experience with CRM systems Proven leadership experience with the ability to manage and motivate a team. Automotive sales and BDC training certifications are a plus.

Strong understanding of lead management, CRM systems, and digital marketing strategies. Excellent communication, problem-solving, and organizational skills. Ability to analyze data, track performance metrics, and implement process improvements. Must successfully pass background and drug screen. Apply Today!