Logistics And Customer Service Associate Director

Job Summary

We are looking for a Logistics & Customer Service Associate Director to lead and optimize logistics and customer service operations, ensuring excellent customer service levels while achieving optimal logistics costs.

Job Responsibilities

• Build and manage logistics and customer service budgets to optimize logistics costs.
• Develop medium- and long-term logistics network strategies and customer service direction.
• Establish and govern logistics policies, transportation processes, and operational procedures to ensure efficient product flow.
• Manage logistics service providers, including carrier, warehouse and 3PL partners; lead supplier selection, contract negotiations and performance management.
• Oversee inventory movement and warehouse operations to ensure compliance, product integrity and loss prevention.
• Ensure effective customer complaint handling and service recovery processes.
• Measure logistics and customer service performance, drive continuous improvement and mitigate operational risks.
• Assess risks and direct emergency response actions to maintain business continuity.
• Collaborate with cross-functional teams and support business units in resolving operational challenges.

Job Responsibilities

• Continued Skills Analytical Thinking Conflict Management Process Improvement Resource Planning Strategic Planning Functional Competencies Leadership Development Planning & Organizing Presentation & Influencing Problem Solving Strategic Communication Planning Operations Management Masan's Core Competencies Consumer Centricity Innovation Ownership Passion for winning Purposeful Leadership Masan's Leadership Competencies Business Acumen Learning Agility Dealing With Ambiguity Vision & Strategy Talent Catalyst Leading The Change Integrity & Trust Stakeholder Management Collaboration Planning Problem Solving Result Driven Education Bachelors in Supply Chain Management Certifications Conditions of Employment Physical Requirements Relevant Industries FMCG Manufacturing Interview Questions