Senior Business Process Consultant – ITSM, CSM & CMDB

Role: Senior Business Process Consultant – ITSM, CSM & CMDB Experience: 7+ Years Location: Offshore Work Mode: Offshore Certification: Not Mandatory Key Responsibilities Lead process consulting and transformation for ITSM, CSM, and CMDB Analyze current processes, identify gaps, and recommend Service. Now-aligned solutions Design and document To-Be processes, workflows, and governance models Provide expertise in Incident, Problem, Change, Request, Knowledge, and CSM case management Define and implement CMDB strategy, CI lifecycle, relationships, and governance Conduct stakeholder workshops and design sessions Work with architects and developers to translate requirements into functional designs Support UAT, process validation, and go-live readiness Required Skills 7+ years of ITSM / Service Management consulting experience Strong expertise in Service.

Now ITSM, CSM, and CMDB Deep understanding of ITIL processes and service lifecycle Strong CMDB knowledge (CI classes, relationships, discovery, data quality) Excellent stakeholder management and communication skills