Service / Warranty Administrator

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role. The Opportunity Komatsu is a global OEM and leading provider of mining and construction equipment, with more than 100 years of industry experience and around 3,500 employees across Australia and New Zealand.

We’re looking for a Service / Warranty Administrator to join our Mt Thorley branch, providing essential administrative and customer support to the Service Department. This is a varied role where you’ll work closely with the Service Manager and wider branch team to keep service administration running efficiently and customers supported.

What You’ll Be Doing: You’ll play an important role in supporting the day-to-day administration of the Service Department, including: Processing service invoices accurately and following up outstanding purchase orders. Monitoring Work in Progress (WIP) and supporting timely invoicing of completed jobs. Entering and maintaining accurate information across business systems.

Preparing payroll information and supporting warranty administration, including preparing and tracking factory claims and supporting documentation. Managing service-related cash sales and reconciliations. Liaising with internal teams to follow up outstanding warranty claims, resolve discrepancies and maintain accurate claim records.

Providing professional customer service to internal and external customers. Coordinating vehicle servicing and repairs, along with general branch administration. Identifying opportunities to improve administrative processes and efficiency Role Located: Mount Thorley, NSW Roster: Monday to Friday / 7:00am to 3:00pm or 8:00am to 4:00pm What We’re Looking For You’ll be an organised and proactive administrator who enjoys working in a busy operational environment and takes pride in providing great customer service.

You’ll bring: Previous experience in an administration or business support role. Strong written and verbal communication skills. Intermediate Microsoft Office skills, particularly Word, Excel and PowerPoint. Basic accounting knowledge and strong attention to detail. Good problem-solving skills and the ability to manage competing priorities.

Experience using business systems; SAP and Dynamics AX experience would be advantageous. Previous exposure to warranty claims administration or service-related claim documentation would be advantageous. Why work for us! Komatsu benefits: Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.

Financial: Income Protection Insurance and Death & Diability Insurance provided through our company superannuation fund ; Novated Leasing options available. Career: Recognition, awards, flexibility, further education studies and internal career development. Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.

Yearly Bonus: Potential to receive a yearly bonus. Referral Program: $3000 referral payment for referring a successful new employee to Komatsu. Ready to get started? Simply hit the apply now button! Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations.

Komatsu is committed to a workplace where women can thrive.