Security Operations Manager

Overview

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

#services Job Skills / Requirements OVERVIEW First Coast Security Services is hiring a Security Operations Manager to lead security operations at client sites. In this role, you will oversee a team of Security Officers and Supervisors, ensure consistent execution of post orders, and serve as the primary point of contact for site security on your shift.

This is a hands-on supervisory position where you will actively perform security duties while providing direction, coaching, and accountability to your team. If you have security experience and are ready to step into a leadership role with a growing company, we want to hear from you.

RESPONSIBILITIES

Provide lead direction to Security Officers and Shift Lead Officers across assigned client site(s), ensuring post orders are followed and rounds are completed. Serve as primary point of contact for clients and maintain professional client relationships. Perform all duties of a Security Officer in accordance with post orders and company policy.

Monitor and report activities, incidents, and security concerns related to client property and personnel. Conduct scheduled site inspections and communicate tasks and responsibilities to subordinate staff. Assist with training of Security Officers, including review and enforcement of post orders. Meet with client representatives as needed to confirm security requirements are being met and maintain quality service.

Submit and file incident reports, payroll information, and other required documentation in a timely manner. Develop and maintain employee schedules to ensure all shifts are adequately staffed. Coach, counsel, and document employee performance issues in accordance with company policy; make hiring and termination recommendations as needed.

REQUIREMENTS

Associate's Degree or Bachelor's Degree Minimum 3 years of managerial security-related experience, or an equivalent combination of education and experience. Must possess a valid Texas Level II (Non-Comissioned) Security Guard License at time of hire. Must possess a current CPR certification that does not expire within the next 6 months.

Knowledge of security operations, supervisory practices, and site safety procedures. Ability to provide clear direction, motivate staff, and manage performance in a professional manner. Strong written and verbal communication skills, including the ability to complete incident reports and logs accurately. Ability to maintain composure and professional conduct in high-pressure or urgent situations.

Strong proficiency in Microsoft Word, Excel, Outlook, and Powerpoint. Ability to manage multiple priorities in a fast-paced environment. Ability to work flexible hours, including evening, weekends, and holidays when operationally necessary. Strong proficiency in computer operations and security monitoring systems. Must pass background check, reference check, drug screening, and any site-specific requirements.

Ability to stand, walk, and remain on post for extended periods; occasional lifting up to 25 lbs. Must have 3 references to verify managerial security experience. MUST be able to start on November 1, 2026. Additional Information / Benefits Paid Holidays Weekly Pay 401K/403b Plan Short Term Disability Dental Insurance Paid Vacation Long Term Disability Vision Insurance Medical Insurance Life Insurance The following screenings are required: Drug Screen Criminal Background Check Motor Vehicle Education Verification Employment Verification First Coast Security is an Equal Opportunity / Affirmative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan