Staffing Coordinator- Home Care

PO S IT I ON S U M M A R Y: Re p res e n ts t h e A g e n cy a s a f r on tli n e cus t o m er s er v i ce lia i s o n be t w e en p a tien t / cl i en t s, caregi v ers, and t h e Care Coordinator Supervisor . W o r k s u nd er t h e d i r ec t i o n o f t h e CSM a n d in c oo r d i n at i o n with t h e Care C oo r d i n a t o r S up e r v i s o r t o ass u re that t h e ski l ls o f the caregi v er assi gn ed to e ach case is ap p r o p ri a t ely m a t c h ed to the n e eds o f t h e patien t / clie n ts.

R e sponsi b le f o r c o n siste n tly a ssi gn i n g t h e s a m e careg i v er to e ach p atient / clie n t when e v er p o ssi b le, t h e r eby f acilitati n g c o n ti nu ity o f care, su pp o rti n g the a t tai nm ent o f desi r ed o u t c o m es, a n d i m p r ov i n g c u st o m er satisfa c ti o n . Sch e du les o n ly t h e a m o un t, f r e qu enc y , and d u rat i o n o f ser v i c es i d entif i ed in t h e p l an o f c a re.

M ai n tai n s a s t a nd ar d i z ed we e k l y s che du le f o r all ac t i v e p a tien t / clie n t s and d o cu m ent dai l y sc h ed u le c h a ng es o n t h e sc h ed u li n g f o r m . Va l i d at e s t h e care g i v er d o c u m e n tat i o n aga in st sche du les pr i o r t o p a y r o ll a n d ap p r o p ri a t e ly r e s o l v e d i fferences.

Cr e ate a n d u pd ate a c ti v e p atie n t / cl i ent a n d caregi v er lists w e e k l y , o r m o re f r eq u entl y , if r eq u e st ed . PR I N C I P A L D U T I ES, E S S E N T I AL F U N C TI O N S A N D R E S PON SI BI L I TI E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .

2 . Servic e s t h e ne e d s o f t h e p atient / clie n t. C o n f ers w i th the CSM a n d Care C o o r d i n at o r S up e r v i s o r f o r d irecti o n a n d o f f ers t h e ca s e t o q u al i fied s t aff w h o a r e a v ai l a b le f o r assi gnm ent. M ai n tai n s an a cti v e e m p l o y ee li s t o f a v ai l a b le c are g iv e rs t o facil i tate pr o mp t assi gnm ent o f s t a f f t o e a ch case.

A v ai l a b ili t y is d e t e r m i n ed by assur in g t h a t careg i v ers m e e t all C o m p a n y p o li c y r eq u ire m ents a n d t h at th e y h a v e i nd icated a will ingn ess t o w o rk d u ri n g t i m e fr a m es th a t are c o m p ati b le w ith p a ti e n t / clie n t ’s n e eds. 3 . V i e w s the pat i ent / clie n t a n d /o r p a tien t / clie n t ’ s f a m i l y as t h e p r i m a r y c u s t o m er o f all sched u l in g acti v it i es a n d f o cu s es o n m e e ti n g t h eir needs.

4 . The ca r egi v er is a se c o nd a r y c u s t o m er o f the s che du li n g proce s s and t h e 5 . Cl i ent Staffi n g C o o r d i n at o r a n d CSM k e e p s their qu al i f i cati o n s a n d specific w o rk r eq u es t s in m i n d when i d entifying t h e m o st ap p r op ri a te ca r egi v er f o r each c a se.

C o n si d ers the r elat i o n sh i p bet w e en p a y a n d b ill rates when c h o o si n g b e t w e en m u l ti p le ca r egi v e rs wh o se q u al i ficat i o n s m e e t the ne e d s o f t h e p atient / clie n t eq u al l y w e ll. M ai n tai n s a w o rki n g k n o w l ed g e o f t h e w e e k l y o v e r ti m e stat u s o f all sche du led careg i v ers w h en c o n si d eri n g them f o r new assi gnm ents.

6 . Foll o ws t h e C om p a n y ap p r o v ed sta nd ar d i z ed p r o ce s s when sche du li n g pat i ent / c l ie n t ca r e. R ec o r d s and k e eps all patien t / clie n t ca r e i n f o r m at i o n c u r r ent. 7 . M ai n tai n s c o m p le t e a n d a c cu r ate pat i ent / clie n t sche d u les, incl ud i n g t h e a m o un t, freq u enc y , and du rati o n o f s e r v i c e that has be e n ide n tif i ed in t h e pl a n o f c are.

S che du les o n ly t h o se v isi t s t h at ha v e b e e n r e qu e s t e d by t h e cli e n t, fa m i l y o r r epresen t ati v e . Re c o r d s all sche du li n g c h a ng es, upd at e s, and d ele t i o n s o n t h e s che du le d ai l y . 8 . Va l i d at e s c o p ies o f careg i v er d o c u m e n tat i o n aga in st s che du les and r e c o n ci l es in c o ng r u encies.

No tifies the m a n a g er o f o u ts t a nd i n g d o cu m entat i o n and in t e r faces with t h e p ay r o ll and b illi n g proce s s e s t o su p p o rt the pro du ct i o n o f accu r ate a n d t i m ely in v o ic e s . 9 . M ak e s s t aff in g ch ang es in acc o r d a n c e w i th C om p a n y p o licy when th o s e ch ang es are r eq u es t ed by t h e p atient / clie n t o r c are g i v er.

C o n t a cts the p at i ent / clie n t an d /o r patien t / clie n t’s f a m i l y to c o n fi r m satisfact i o n af t er a n ew ca r egi v er m a k e s their fi r s t v is i t t o t h e patien t / clie n t. M a y be d i r ec t ed to m ake ra nd o m p h o n e calls t o a s s e ss c u s t o m er s a tisfact i o n . D o cu m ents all r e qu e s ts f o r c h a ng es in care g i v ers, l o g s all c o m p la in ts r ec e i v e d , and r e c o r d s t h e r e su l ts o f all cus t o m er s a tisfact i o n c al l s.

10 . P artici p a t es in the hi r i n g o f care g i v ers b y ide n ti f y i n g r ecrui t m ent n e e d s, s cre e n i n g ap p lica n ts, a d m i n isteri n g ap p r o p ri a te e v al u at i o n s, ar r a ng i n g and c o ndu cting inte r v i e ws, a n d v eri f y i n g r e f erenc e s. The i npu t o f t h e Sche du ler is critical in m ai n t ai n i n g ap p r o p ri a te l e v els o f s taffi n g a n d t h e fi n al h ir in g d ecisi o n s are the r e sponsi b ility o f the Care Coordinator Supervisor.

11 . E m p l o y e e will be r esp o n si b le f o r bei n g o n - c all e v e r y o t h er w e e k . OTHER D U T I ES A N D R E S P O N S I B I L I T I E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y . 2 . Rep o r t s f o r w o rk o n ti m e a n d pre p ared t o ass u m e d u ties.

3 . A dh eres t o A g en c y dr e ss c o d e. 4 . Re c o r d s w o rk ac c u ra t el y . 5 . Foll o ws p o l i cy f o r r ep o r ti n g in sick. 6 . L e a v es f o r m e al b rea k s o n t i m e a n d r e t u r n s o n t i m e. 7 . Va r ies w o rk sc h ed u le t o m e e t A g ency n e e d s. 8 . W o r k s o v ert i m e when req u es t ed.

9 . Sc h ed u les all t i m e o ff w ith su p er v i s o ry a pp r o v al. 10 . Atten d s and part i ci p at e s in m e e t i ng s and is r e s p o n si b le f o r all i n f o r m a ti o n c ommun icated at m e e ti ng s. 11 . Resp o nd s to and m a n a g es c o m p la in ts in a p r o f e ssi o n a l a n d t i m ely m a nn er.

12 . Foll o ws s t a nd ard preca u t i on s and in f ec t i o n c o n tr o l p r o ced u r e s. 13 . A dh eres t o A g en c y p o lic y , p r o ced u re and pro c ess e s. 14 . Uses p r o p er b o d y m e ch an ics. 15 . P er f o r m s all d u t i es as assi g n ed. 16 . Resp o nd s to inter n al a n d e x t ern a l cu s t o m e rs in a p r o f essi o n al a n d frien d ly a n d s upp o rti v e m a nn er.

17 . Offers a s sista n c e as n e e d e d o r d i r e cts in d ivid u al to a p p r o p ri a te res o u r c es with p r o p er f o ll o w th r o ugh . 18 . W e ars I D ba dg e in a v i si b le l o cat i o n . 19 . Re c o r d s and r e l a y s m e ssa g es accu r a t e ly. 20 . W o r k s t o g e t h er in t h e sp i r i t o f t e a m w o r k.

21 . C o mm un ic a t e s and dis s e m i n at e s in fo r m a ti o n ti m ely a n d ap p r o p ri a t e ly. 22 . C o m p lies t i m ely with all r e qu ire m ents r e l a t e d t o ri s k m a n a g e m ent, saf e t y , in f ec t i o n c o n tr o l , e m p l o y e e h ealth TB scr e en ing , s e cu r i ty and fi r e. 23 .

P r o v i d es f o r a sa f e e n v iro n m ent f o r all clie n t / p at i ents, p h y sicia n s and e m p l o y e e s. 24 . P r o v i d es e x c ellent c u s t o m e r s e r v i ce to all clie n ts / p at ie n ts, ph y sicia n s a n d e m p l o y e e s. 25 . S u pp o rts a n d partic ip a t es i n perf o r m a n ce i m p r o v e m e n t p r o c ess.

26 . Ass u m es r e s p o n si b ility f o r all m a nd a t o ry i n -se r v ices, c ertificat i o n an d/ o r li c ens u r e, c om p e t enc i es, e t c. C O M PE T E N C I ES : T o p erf o r m t h e j o b su c c essfu l ly, an i nd ivid u al s h o u ld d e mo n s t r ate t h e f o ll o wing c o m p e t en cies:

• T e c hni c a l S k i l l s
• I nd ivid u al m u s t d e m o n stra t e cu r re n t a n d o ng o i n g c o m p e t ence in ta s ks a ssi gn ed which i nd icates a specia l i z ed s kill in t h is area a bo v e a n d b e y o n d t h e a v e ra g e.
• C o mm uni c a t i o n
• D e m o n s trat e s an a b ility t o ef f ec t i v ely a n d r eg u la r ly t ra n sfer i n f o r m a ti o n to n e c essary p arties t o i m p r ov e t h e q u al i ty o f her w o rk and to pr o v i d e h er su p e r v i s o r w i th act i o n a b le, a c cu r ate data.
• I n i t i a t i v e
• Is self - m o ti v a t e d a n d p er s o n al l y c om p e t it i v e. Wa n ts to ac h i e v e f o r t h e go o d o f the C o m p a n y a n d h er t e a m . S e e k s a dd i t i o n al w o r k when th e y h a v e ca p a cit y . D e m o n str a t e s an a b ility a n d d esire t o b ri n g new ideas a n d s o l u t i on s t o their su pe r v i s o r o n an o ng o i n g bas i s.
• Fle x i b i l i t y
• The a b ility t o qu ickly a d a p t to ch ang i n g c ond iti o n s. The a b ili t y to n a v i g ate o b st a cles with e as e a n d profess i o n al i s m .
• I n terp e r s ona l S k i l l s
• Fo c u ses o n s o l v i n g c o n fl i ct, n o t b l a m i ng ; li s t e n s t o o t h e r s wit h o u t i n t e rr up ti ng ; k e eps e mo t i o n s u nd er c o n t r o l; r e m ai n s o p en t o ide a s a n d t ries n e w th ing s
• T ea m w o r k
• Ba l a n c es t e a m a n d i nd ivid u al r esp o n s i b ilities; en c o u ra g es o thers a n d as k s f o r h elp w h en n e e d ed. E xh ib its patie n ce a n d c o m p ass i o n .
• P r o f e s s i ona li s m
• Ens u r e s p r o du ct is d el i v e r ed o n ti m e a n d is o f the h i g h est qu al i t y . Ass u m es respo n si b ili t y f o r m i s tak e s. P re s ents t h e m s el v es i n a m a nn er which en h a n ces the b ra n d i m a g e. U nd ers t a nd s that n o i n f o r m at i o n is tru l y p r i v ate a n d c o ndu c t s o n li n e o r s o c i al n e t w o r ki n g a c ti v it i es acc o r d i ng ly.
• Ethics
• T r ea t s p e o p le with r e spe c t; k e eps c om m i t m e n ts; ins p ires t h e t r u st o f o t h ers; w o r ks e t h ical l y and with i n t e g ri t y ; u ph o l d s t h e C o m p a n y ’s G u i d i n g P ri n ci p l es: o P e o p le Firs t , Alw a y s o We E xist to Ser v e o u r M e mb ers o We H a v e a R e s p o n si b ility t o be F u ll P h y s ic a l D e ma nd s, Wo r k E n vir on me n t , an d Ex pe c ted H ou r s o f Wo r k: The ph y s i cal d e m a nd s d es c ri b ed h e r e a r e rep r es e n t a ti v e o f th o se t h at m u st b e m et b y an e m p l o y ee t o su c ce s sf u l l y p e rf o r m the es s ential f un c ti o n s o f th i s j o b .
• This p o sit i o n is o f t e n r e qu i r ed to rea d , write, s t a nd , w alk, sit, use h a nd s to fi n g er, ha nd le, o r f e el o b j ec t s, t o o ls, o r c o n t r o ls, r each wi t h ha nd s and ar m s, ba l a n ce, s t o o p , kneel, cr o u ch, talk a nd /o r h e ar.
• An in d ivid u al in t h is pos i ti o n w ill be r eq u ired t o lift o r carry w e i gh t u p t o 2 5 lbs.
• M ay b e e xpo s ed t o m i n i m a l to m o d er a te n o ise.
• M ay b e req u ired t o w o rk e x t en d ed per i o d s o f ti m e at a comp u t e r t e r m i n al.
• M ay en c o un t e r d i ff i cu l t si t u ati o n s, incl ud i n g c o n tact with m ental l y ill a n d d e ce a sed reside n ts.
• The po t e n tial f o r e x p o su r e to b i o - h a z ar d o u s o r i n f e ct i o u s age n t s is m i n i m al. S o m e m i n i m al e xposu r e t o clean in g age n ts a n d o ff i c e p r o du cts m a y o ccur.
• This p o sit i o n r eq u ires t h e u se o f per s o n al p r o t e c ti v e e qu i p m ent ( g l o v es) in j o b p e rf o r m a n ce when h a nd l in g clea n si n g age n ts o r o ther t o xic su b s t a n ces s u ch as “ t o n e rs ” , o r w h en s e al in g bioha z ard b o x f o r p ick- up . Vi d eo dis p l a y t e r m i n al sc r e e n p r o t e c t o rs a n d w rist su p p o rts a r e a v ai l a b le u p o n r e qu e st. T R A V EL: L o cal a n d o u t o f s t ate t r a v e l , inc lud i n g o v ern i gh t sta y s , m ay b e req u ired fr o m t i m e to t i m e to at t end c o n fe r ences, t ra in i ng , m e e ti ng s, and prof e ssi o n al de v el o p m ent p r o g r a m s. M i n i m al o v ern igh t ; Up t o 1 0 % by a u t o mo b ile. EDU C A T I ON A N D E XP E R I E NC E R E Q U I RE M E N T S :
• H i g h Scho o l D i p l o m a o r G E D . D I R EC T P R EVIO U S E XP E R I E NC E:
• One ( 1 ) y ear d a ta ent r y , c o m pu t er - r elat e d e x p er i enc e , o r clerical and s y s t e m s e xp erience, p r ef e ra b l y in a healt h ca r e e n v iro n m ent. K N O W LE D G E , S K I L L S , A N D A B I L I T I E S R EQ U I RED:
• D e mo n s trat e d data entry a b ility w i th at t enti o n t o de t ai l , spe e d and a ccur a c y .
• Or g a n i z ati o n al, t eachi ng , h u m an r e s o u r c e, m a n a g e m e n t skills.
• A b ility t o w o rk u nd er t i m e / p ressu r e.
• A b ility t o w o rk in a fa s t - p a c ed en v i r o n m ent and to pr i o riti z e, o r g a n i z e a n d m a n a g e m u lti p l e p riorities.
• P r o f i cient in M ic r o s o ft Off i ce su i t e a n d t h e ab i lity to q u ickly m as t er n e w s o f t wa r e a pp licat i o n s.
• Ab ility t o r e c o gn i z e n e e d f o r g u i d a n ce, i npu t t o dec i si o n m a k er.
• W o r k s w i th m i n i m al s u p er v isi o n , c o n su l ts with su p e r v i s o r o n any u nu su a l situat i on .