Food Safety Quality Assurance Manager - Foodservice

Job Details: Job Location: 2121 Wicomico Street

• Baltimore, MD, Salary Range: $80000.00 - $110000.00Salary/year, One Fine Family is built on a simple belief — everyone deserves great chicken at a great price. Proudly based in Baltimore for more than 60 years, we’ve grown into a family of brands united by that purpose. One Fine Chicken delivers “Better Chicken for Everyone” with premium quality at an incredible value. Easy Street brings bold, globally inspired flavors to everyday meals, capturing the vibrant spirit of street food culture. Holly Poultry, our food service brand, has earned the trust of some of the nation’s most beloved restaurants, including Raising Cane’s, Hattie B’s, Royal Farms, and Nando’s, by providing fresh, high-quality poultry with unmatched confidence and reliability. Rooted in community and driven by purpose, One Fine Family proudly gives back, donating more than 300,000 pounds of chicken each year to local food banks and charities--because better chicken should make life better for everyone. Join us and be a part of something bigger. At One Fine Family, we are united by purpose, fueled by passion, and committed to making a difference. Together, we’re shaping the future of food — one plate, one person, and One Fine Family at a time We are hiring a Quality Assurance Manager The Quality Assurance Manager is responsible for overseeing all aspects of food safety and quality assurance within a poultry processing facility focused on tray-packed products for retail distribution. This role ensures compliance with regulatory standards, customer specifications, and internal quality systems while fostering a culture of continuous improvement and food safety.

Key Responsibilities

Lead and manage the QA team to ensure consistent execution of quality and food safety programs. Develop, implement, and maintain HACCP plans, GMPs, SSOPs, and other regulatory and customer-driven programs. Ensure compliance with USDA, SQF, and other applicable regulatory bodies. Oversee daily quality checks, product inspections, and process audits throughout production.

Investigate and resolve quality issues, including non-conformances, customer complaints, and product recalls. Collaborate with production, sanitation, and maintenance teams to ensure quality standards are upheld. Maintain documentation and records required for audits and inspections. Provide support to the Corporate QA team as it relates to third party audits and documentation as needed.

Prepare for and lead third-party audits, customer visits, and regulatory inspections. Train employees on food safety, quality procedures, and regulatory compliance. Monitor and analyze quality metrics to identify trends and drive corrective actions. Support new product development and process improvements from a quality perspective.

Qualifications

Bachelor’s degree in food science, Animal Science, Microbiology, or related field (or equivalent experience). 5+ years of experience in food manufacturing, preferably in poultry or meat processing. Strong knowledge of USDA regulations, HACCP, GMPs, and food safety systems. Experience with tray-packed retail products and retail customer specifications is highly desirable.

Proven leadership and team management skills. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Proficiency in Microsoft Office and quality management systems. Bilingual skills (English and Spanish) are a plus. Candidate must successfully pass post-offer/pre-employment drug and background screen.

Working Conditions: This role requires working in a production environment, which may involve exposure to varying temperatures and noise levels. Must be able to stand, walk, and move throughout the facility for extended periods. Occasional weekend or off-shift work may be required to support production or audits. Holly Poultry and its subsidiaries are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Qualifications: