Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Davao - Onsite)

Description

About the Role

Snapscale is seeking a detail-oriented Healthcare Virtual Assistant specializing in Orthodontics to provide onsite support for a high-volume, multi-location U.S. orthodontic practice. The initial phase of this role is exclusively non-patient-facing, focusing on insurance verification, benefit breakdowns, and accurate data entry.

The ideal candidate has deep orthodontic industry knowledge, high data-entry accuracy, and direct experience with Cloud 9 software under strict accuracy protocols. Enjoy a competitive salary offer of ₱25,000–₱40,000, plus a ₱15,000 SIGN ON BONUS and employee benefits!

Responsibilities

Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations. Extract and enter benefit data into Cloud 9, including annual maximums, percentage coverage, age limits, network status, and other relevant information. Cross-reference insurance details using Podium call transcripts and system recordings to guarantee verification accuracy.

Input patient medical history forms from the patient portal into Cloud 9 Ortho. Follow up on pending pre-authorizations and required pre-exam dental hygiene steps. Potential expansion into block scheduling and inbound call coordination in future phases. Perks ₱25,000–₱40,000 salary offer ₱15,000 sign-on bonus HMO Government-mandated benefits 13th-month pay Night differential Transportation allowance Perfect attendance bonus Other incentives Yearly salary increase Free lunch every day Career growth Fun and supportive work environment

Requirements

Direct experience in an Orthodontic practice/setting is strictly required Hands-on experience with Cloud 9 Ortho software is required Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns Exceptional data-entry accuracy and attention to detail Strong written English communication skills Highly structured, methodical, and process-driven mindset Can work onsite in Davao