Dispatcher

JOB SUMMARY

Receive and dispatch emergency requests for ground and air ambulance responses: direct inbound and outbound telephone calls to appropriate departments, internal and external. EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES

Except as explicitly noted, the following functions are considered essential to this position. Assists ground and/or air resources for emergency responses. Coordinates first responder notification of fire departments and other agencies as required. Receives and keypunches requests for ground and air response. Documents daily activity.

Provides pre-arrival instructions using EMD. Trains new Communication Center employees as requested. These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements, and conditions.

QUALIFICATIONS

High School Diploma or GED. Minimum 1 year of emergency dispatch required. Sign-on bonuses available for those with 2+ years of experience. National and/or State certification as an Emergency Medical Technician or higher, determined by appropriate state requirements, preferred. Completion of the EMD certification is required.

INTERPERSONAL REQUIREMENTS: Maintain social, ethical, and organizational norms. Achieve the accomplishment of all task details, no matter how small. Maintain strong personal motivation; develop a sense of ownership of your work and results. Must have a sense of urgency for all work performed. Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public.

TRAINING REQUIREMENTS: Orientation to job requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.